You may return all unused items purchased at Voguest.com within 14 days of the original delivery. We will only pay the return shipping costs if it is our error. If the item is returned for any other reason you are responsible for the return shipping costs and 20% restocking fee. Incomplete returns, or used products not in new condition will be assessed additional restocking fees depending on condition and Voguest.com's ability to remarket the returned product. No returned merchandise will be accepted without a Return Material Authorization (RMA). We will credit you in the same manner as your original payment within 7 days of receiving the returned item. All returned items are inspected upon receipt.
Exchanging an item: Voguest.com gladly accepts all requests for an exchange as long as Return policy guidelines are met. There is never a restocking fee for exchanges. Unfortunately we do not provide shipping fees for exchanges. You can either send a prepaid label with your return or we can invoice you for the shipping fees only. New shipments are mailed out within 72 hrs of receiving returned merchandise in original condition. We do occasionally experience BackOrders and will immediately let you know estimated time of shipment if applicable.
All damage claims must be reported within 72hrs of delivery otherwise return shipping will not be supplied by Voguest.com. All Damaged Items will be replaced unless the product is no longer available. Refund Requests for damaged items will be charged 20% restocking fee.
To be accepted for return or exchange, items must be in their original purchase condition, including the original product packaging, manufacturer's containers, documentation, warranty cards, manuals, and all accessories. Any item that you received with tags attached must be returned with those tags intact. All packaging, including the original manufacturer's containers, must be unmarked and not defaced in any manner. Items purchased as part of a set or multi-item pack may not be returned individually. Returns that do not meet these requirements will be sent back to you and no refund will be issued.